Terms of service

Last Updated: May 2026

1. General Information

This website is operated by Amsterdam Heritage B.V.

Throughout the website, the terms “we”, “us”, and “our” refer to Amsterdam Heritage B.V.

By accessing or using our websites, including:

  • amsterdamheritage.eu
  • amsterdamheritage.nl
  • amsterdamheritage.de
  • amsterdamheritage.fr
  • amsterdamheritage.uk
  • amsterdamheritage.ca

you agree to these Terms & Conditions.

2. Company Information

Amsterdam Heritage B.V.
Molenmakershoek 64 E
7328 JK Apeldoorn
The Netherlands
Email: info@amsterdamheritage.nl

3. Products & Availability

Products displayed on our websites are subject to availability.

We reserve the right to:

  • limit quantities
  • discontinue products
  • modify pricing
  • cancel orders where necessary

Product colors and images may vary depending on device and monitor settings.

4. Pricing & VAT

All prices displayed on our European websites include VAT where applicable unless stated otherwise.

Shipping costs, duties, and taxes may vary depending on destination country and are calculated during checkout where applicable.

5. Orders & Payments

By placing an order, you confirm that:

  • the information provided is accurate
  • you are authorized to use the payment method provided
  • you are legally capable of entering into binding agreements

We reserve the right to refuse or cancel orders suspected of fraud, abuse, or unauthorized resale.

6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • customs processing
  • carriers
  • force majeure events
  • inaccurate customer information

Risk of loss transfers upon delivery.

7. Returns & Right of Withdrawal

Consumers located in the European Union may have the statutory right to withdraw from purchases within 14 days of receiving goods, subject to applicable exceptions.

Customers may review our Return Policy for detailed return instructions and eligibility requirements.

Returned items must comply with our return conditions.

8. Warranty & Defective Products

Customers are entitled to statutory consumer protections under applicable law.

If products arrive defective or damaged, customers should contact: info@amsterdamheritage.nl

within a reasonable period after delivery.

9. Intellectual Property

All website content, including:

  • logos
  • images
  • text
  • graphics
  • designs
  • product photography

is the property of Amsterdam Heritage B.V. or its licensors and may not be used without permission.

10. Acceptable Use

Users may not:

  • use the websites unlawfully
  • interfere with website security
  • distribute malicious code
  • misuse content or intellectual property
  • scrape or harvest data

We reserve the right to restrict access where necessary.

11. Privacy & Cookies

Use of our websites is subject to our:

  • Privacy Policy
  • Cookie Policy

We use Pandectes GDPR Compliance, Google Consent Mode v2, and Shopify Customer Privacy API integrations to manage consent preferences and privacy compliance.

12. Limitation of Liability

To the fullest extent permitted by law, Amsterdam Heritage B.V. shall not be liable for:

  • indirect losses
  • consequential damages
  • business interruption
  • lost profits
  • data loss

Nothing in these Terms excludes mandatory consumer rights under applicable law.

13. Governing Law

These Terms & Conditions are governed by the laws of The Netherlands.

Applicable mandatory consumer protection laws of the customer’s country of residence may also apply.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions periodically.

The latest version will always be published on our websites.

15. Contact Information

Amsterdam Heritage B.V.
Molenmakershoek 64 E
7328 JK Apeldoorn
The Netherlands
Email: info@amsterdamheritage.nl